Telehealth provides financial incentives to eligible health professionals and aged care services that help patients have a video consultation with a specialist, consultant physician or consultant psychiatrist.
Telehealth aims to remove some of the barriers to accessing medical services for Australians who have difficulty getting to a specialist or live in rural and remote areas. A GP treating a patient in an eligible area can refer the patient to a specialist for a consultation via Telehealth. During the consultation, the patient (accompanied by an eligible medical practitioner) and specialist will be able to see and hear each other via video conferencing technology.

Health Professionals

A range of health professionals can participate in telehealth including specialists, consultant physicians and psychiatrists, medical practitioners, nurse practitioners, midwives, practice nurses and Aboriginal health workers. For more information, visit telehealth for health professionals.

Residential Aged Care Services

Telehealth is available to residential aged care services that provide care and accommodation to residents under the Aged Care Act 1997 and hold a residential aged care service (RACS) ID.
Geographic eligibility for telehealth services are determined by the Australian Standard Geographical Classification Remoteness Area classification. A telehealth eligible area is outside of a Major City (RA1).
You can check if a location is telehealth eligible at Go to 'search the map', choose the 'ASGC Remoteness Areas Layer', and enter the address of your patient's location during the consultation.

MBS Item Numbers

You can bill a range of telehealth MBS item numbers. These will allow your Medicare and Department of Veterans’ Affairs patients to claim a benefit or you can be paid directly if you bulk bill. There are 23 MBS items available to medical practitioners, nurse practitioners, midwives, practice nurses and Aboriginal health workers. There are 11 derived fee item numbers available to specialists, consultant physicians and consultant psychiatrists. This lets you claim an existing attendance item number as a video consultation.

Find out more about IM/IT

For more information about IM/IT or contact the IT Help Desk on: (02) 8811 7117 (Option 1) or email This email address is being protected from spambots. You need JavaScript enabled to view it..
ACN 099 255 103
ABN 80 099 255 106

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