Patient Centred Medical Home
The Patient Centred Medical Home (PCMH) is rapidly evolving to be the future of primary health care internationally. The principles that underpin PCMH are universally relevant and fundamental to strong primary care.
The model plays a pivotal role in achieving improved health of populations, enhanced patient experiences, health care cost reductions and better support for health professionals – also known as the Quadruple Aim.
PATIENT EXPERIENCE OF CARE
- Reduced waiting times
- Improved access
- Patient & family needs met
QUALITY AND POPULATION HEALTH
- Improved health outcomes
- Equity of access
- Reduced disease burden
- Cost reduction in service delivery
- Reduced avoidable/unnecessary hospital admissions
- Return on innovation costs invested
- Ratio of funding for primary: acute care
IMPROVED PROVIDER SATISFACTION
- Sustainability and meaning of work
- Increased clinician and staff satisfaction
- Quality improvement culture
The PCMH model that WentWest has adopted (Bodenheimer Model) is well documented and researched, and advocates enhanced patient access to comprehensive, coordinated, evidence-based, interdisciplinary care. PCMH is in its early stages of adoption within Australia, however has made significant inroads in areas such as Boston, USA where the Cambridge Health Alliance (CHA) leads a changing approach to primary care.
In March 2015, WentWest launched the first stage in its PCMH journey, partnering with 25 local general practices, to see PCMH principles applied within the Australian context. As part of the project, WentWest has dedicated a support team, working across the involved practices and continues to facilitate an ongoing education program around the model’s 10 critical building blocks (see below).
Practice of the Future
and Care Coordination